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With the recent advent of inexpensive DMX devices, specifically DMX pixels, the Visualizer no longer receives data from other programs in the suite exclusively through the connection configured with Tab 6 of the options dialog. With the release of S4, we also introduced a new LOR Enhanced Network communication. All DMX and LOR Enhanced communications in the entire suite are routed through the Comm Listener. Think of the the Comm Listener as a traffic cop that can direct your DMX/LOR Enhanced output to many different places and devices. The Comm Listener is automatically started by the Control Panel as needed.
Another thing to remember is that when using a DMX universe, you must have correctly defined them using the Network Preferences program. If you have not defined, or incorrectly defined, a DMX universe the Visualizer will not receive any commands for it.
If your DMX/LOR Enhanced Devices are not working in the Visualizer, here are some troubleshooting steps you should take:
| 1. | Use the Tutorial and ensure that it is working. Please follow the steps as if you had never used the Visualizer before. This will test that you have correctly set up the basics. |
| 2. | Ensure that you are running AT LEAST the Advanced version of the software. Only Advanced and higher can control DMX devices. |
| 3. | If the sequence you are attempting to use has Intensity Files, you need to be running the PRO version of the software. Only Pro can send commands to the Visualizer found in Intensity Files. |
| 4. | If the network you are using is LOR Enhanced, you need to be running the PRO version of the software. Only Pro can send commands to LOR Enhanced networks. |
| 5. | Ensure the Comm Listener is running. |
| a. | If it is not running, then check to ensure you have the Control Panel loaded and running. |
| b. | If the Control Panel is running, you have not defined any DMX universes in the Network Preferences program or they are incorrectly defined. |
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