IP Troubleshooter

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The E131 Device List will show all LOR E1.31 devices that can be found on the local network.  However those devices could be at IP addresses that can not be directly configured from the computer you are attempting to use due to with how TCP/IP packets are routed.  More information on routing and setup can be found in our "An Introduction to DMX and E1.31 for Pixel Control" document found on the LOR Website.

 

If you click on a board whose configuration can not be loaded, you will be offered the opportunity to run the IP Troubleshooter.  This troubleshooter will look at the configuration of your E131 device as well as the network configuration of your computer and attempt to resolve the issue.

 

You may need to run the troubleshooter multiple times as it may need to configure several different parameters.

 

The following messages can be generated by the Troubleshooter:

 

This is not an LOR PixCon16 device.  Please contact the board manufacturer.
This device while presented in the list of devices is not manufactured or supported by LOR.  You will need to contact the manufacturer of the device for more information.
 
This device needs to have firmware loaded.  Please follow the device 's instructions on how to update firmware.
The device is currently awaiting a firmware load.  IP Settings can not be changed while the board is waiting for new firmware.  Power the board off then back on and see if it boots normally, then try again.
 
This version of the software does not know how to handle a device with this firmware version.  You most likely need to update your LOR Software.
The Light-O-Rama Showtime Software suite in use is too old.  This is most likely because the firmware on the device is newer than what the software can understand.  You will need to either downgrade the firmware, or install the latest version of Showtime.  Installing the latest version of Showtime may require a license renewal.
 
This troubleshooter will allow you to configure the board when directly connected to the computer.  However if you plan on using E1.31 and later move this board to a network with a router/switch it may no longer be able to communicate.  You should connect the board and the computer in the configuration you will run shows in, then run the troubleshooter.
You said that you are directly connected to the board instead of connected through a switch or router.  If you intend on running in this configuration, OR if you intend on eventually running the board in ELOR mode, you can ignore this message completely.  If however you intend to use the board on a network with other computers and/or E131 devices, you should connect them in the configuration you intend on running them in.
 
Your computer is using Dynamic IP addresses.  Have you tried setting the board to run a Dynamic Address as well?
The Troubleshooter has determined that your computer is using a DHCP address, and that your board should be using one as well.  Answering NO will force the board to use a DHCP address.  Answering YES will continue the troubleshooter.  You should initially allow the troubleshooter to set the dynamic IP by answering NO.
 
Troubleshooter 1-Force DHCP failed.
You indicated that you wanted to use a dynamic IP address, however while attempting to set that parameter something went wrong.  Run the Troubleshooter again, and if you get the same error, please contact support and include the error message.
 
Setting the board to Dynamic should have fixed the issue.  Are you sure you selected the correct adapter?  Many computers have multiple adapters which can all have different IP addresses.
You indicated that you previously set the board to use a dynamic IP address, and that should have fixed the error.  However the computer is still not able to communicate with the board.  This could be that you selected a network adapter in the drop down that is not connected to the device.  Be sure you have selected the correct adapter.
 
Have you rebooted your entire network?  If not shut down and power off ANY device that is connected to your LAN (Computers including this one, Lighting Controllers, Hubs/Switches/Routers, TVs and Media Players,etc).  Reboot your router, and then turn your network devices back on.
You indicated that you have in fact selected the correct adapter.  The Troubleshooter now wants you to reboot your entire network (LAN).  That includes ALL devices that are attached to the LAN including devices that are not lighting controllers.
 
As a last resort, would you like to try to set a static IP address?
You indicated that you rebooted the entire network but are still unable to communicate with the board.  The troubleshooter can attempt to set a Static IP address to see if that will help.
 
Troubleshooter 2-Force DHCP negative.
The reboot failed, and you indicated you did not want to force a static IP.  This will prevent the board from being able to be configured.

 

Your adapter is using a Static IP address.  Your board should probably be using one as well.  We can force a new IP onto the board which may fix the issue.
Your computer appears to be using a static IP address, so your device should be as well.  The troubleshooter would like to know if you want to proceed to try a static IP address.
 
Troubleshooter 3-User did not force Static.
You did not want to attempt to set a static IP.   This will prevent the board from being able to be configured.
 
We will now try to set the board to use IP address: [xxx.xxx.xxx.xxx].  We have tested this address and it  appears to not be in use on your network, HOWEVER another device on your network that is not currently powered may attempt to use this same address in the future.  You should ensure that this address is not in use on any other device.
The Troubleshooter has determined that the computer is using a static IP address, and the device should be as well.  The suggested IP address should work and allow the device to be configured.  The troubleshooter checked to see if the address was already in use on your network and it appears to be unused.  However, another device that is currently powered off may attempt to use the same address in the future.  You should ensure that the suggested address is not in use anywhere else.  If it is, you can temporarily use it to gain access to the device.  You must then change the IP to a known unique one.
 
Troubleshooter 4-Force IP failed.
You indicated that you wanted to use this IP address, however while attempting to set that parameter something went wrong.  Run the Troubleshooter again, and if you get the same error, please contact support and include the error message.