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Warranties

General Warranties:
Light-O-Rama warrants unconditionally, to the first end-user, all hardware and parts thereof against defects in material and workmanship for a period of one year from the date of purchase. The ShowTime Pro products (LOR160xxx and LOR800W) are warranted, to the first end-user, for two years from the date of purchase. Light-O-Rama will remedy any defect via repair or replacement during this period.  The end-user must contact Light-O-Rama or dealer for a return shipping label and ship the defective unit back. When received, the unit will be repaired or replaced at Light-O-Rama's  discretion and returned.

Light-O-Rama warrants that its software products will perform in substantial accordance with Light-O-Rama’s published documentation. Light-O-Rama does not warrant that its software will be error free.

Any undamaged Light-O-Rama hardware devices may be returned within 30 days of purchase for a full refund of the price paid for the product returned.  End-user does not have to keep products selected by mistake or that are not satisfactory.

Warranty Exclusions:
Light-O-Rama will not be liable for product failures caused by misuse, faulty installation, failure to follow product instructions or environmental specifications, negligence, accident or product modification.

Emergency Replacement:
Emergency replacement where a new unit is shipped before the returned unit is received can be accommodated, but a credit card must be supplied. The credit card will be charged for the new unit if Light-O-Rama does not receive the returned unit within 10 days or the returned unit’s failure falls under the “Warranty Exclusions” above.

General Limitations:
There are no and Light-O-Rama expressly disclaims any understandings, agreements, representations or warranties, expressed or implied, including but not limited to merchantability or fitness for a particular purpose, not specified by this warranty.

Under no circumstances will Light-O-Rama be liable for indirect, special, incidental or consequential damages or loss. In no case shall Light-O-Rama’s liability exceed the purchase price of the defective product or service.

Unconditional Lifetime Replacement Policy:
Regardless of current end user, any Light-O-Rama hardware device that fails for any reason (e.g. eaten by dog, no longer like color) can be replaced with the same or current equivalent unit for 60% of the current list price of the new unit.  The end-user is responsible for shipping the old unit back to Light-O-Rama and for the shipping costs of the new unit.  In the event that there is no current equivalent for an Light-O-Rama device, Light-O-Rama will make every attempt to work something equitable out. Light-O-Rama will also honor this policy for any other manufacturer’s device for which we currently have a comparable device.

Out of Warranty Service
IF a Light-O-Rama product needs repair after the warranty period, we charge a fixed rate depending on the particular product.

Summation:
If you have any questions about this warranty, please contact us.
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