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Warranties
General Warranties:
Light-O-Rama
warrants unconditionally, to the first end-user, all hardware and
parts thereof against defects in material and workmanship for a period of
one year from the date of purchase. The ShowTime
Pro products (LOR160xxx and
LOR800W) are warranted, to the first end-user, for two years from the date
of purchase. Light-O-Rama will remedy any defect via repair or replacement during
this period. The end-user must contact Light-O-Rama or dealer for a return shipping
label and ship the defective unit back. When received, the unit will be
repaired or replaced at Light-O-Rama's discretion and returned.
Light-O-Rama warrants
that its software products will perform in substantial accordance with
Light-O-Rama’s
published documentation. Light-O-Rama does not warrant that its software will be
error free.
Any undamaged Light-O-Rama hardware devices may be returned within
30 days of purchase for a full refund of the price paid for the product
returned. End-user does not have to keep products selected by mistake or
that are not satisfactory.
Warranty Exclusions:
Light-O-Rama will not be liable for product
failures caused by misuse, faulty installation, failure to follow product
instructions or environmental specifications, negligence, accident or
product modification.
Emergency Replacement:
Emergency replacement where a new
unit is shipped before the returned unit is received can be accommodated,
but a credit card must be supplied. The credit card will be charged for the
new unit if Light-O-Rama does not receive the returned unit within 10 days or the
returned unit’s failure falls under the “Warranty Exclusions” above.
General Limitations:
There are no and Light-O-Rama expressly disclaims any understandings, agreements,
representations or warranties, expressed or implied, including but not
limited to merchantability or fitness for a particular purpose, not
specified by this warranty.
Under no circumstances will Light-O-Rama be
liable for indirect, special, incidental or consequential damages or loss.
In no case shall Light-O-Rama’s liability exceed the purchase price of the defective
product or service.
Unconditional Lifetime Replacement Policy:
Regardless of current
end user, any Light-O-Rama hardware device that fails for any reason (e.g. eaten by
dog, no longer like color) can be replaced with the same or current
equivalent unit for 60% of the current list price of the new unit. The
end-user is responsible for shipping the old unit back to Light-O-Rama and for the
shipping costs of the new unit. In the event that there is no current
equivalent for an Light-O-Rama device, Light-O-Rama will make every attempt to work something
equitable out. Light-O-Rama will also honor this policy for any other manufacturer’s
device for which we currently have a comparable device.
Out
of Warranty Service
IF a Light-O-Rama product needs repair after the
warranty period, we charge a fixed rate depending on the particular product.
Summation:
If you have any questions about this
warranty, please contact us.
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