The Light-O-Rama Warranty

General Warranties

Light-O-Rama (LOR) warrants unconditionally, to the first end-user, all hardware and parts thereof against defects in material and workmanship for a period of one year from the date of purchase. The LOR Showtime products (LOR160xxx and LOR800W) are warranted, to the first end-user, for two years from the date of purchase. LOR will remedy any defect via repair or replacement during this period. The end-user must contact LOR or dealer for a return shipping label and ship the defective unit back. When received, the unit will be repaired or replaced at LOR’s discretion and returned. 

LOR warrants that its software products will perform in substantial accordance with LOR’s published documentation. LOR does not warrant that its software will be error free. 

Any undamaged LOR hardware device may be returned within 30 days of purchase for a full refund of the price paid for the product returned. End-user does not have to keep products selected by mistake or that are not satisfactory.

 Warranty Exclusions

LOR will not be liable for product failures caused by misuse, faulty installation, failure to follow product instructions or environmental specifications, negligence, accident or product modification.

Emergency Replacement

Emergency replacement where a new unit is shipped before the returned unit is received can be accommodated, but a credit card must be supplied. The credit card will be charged for the new unit if LOR does not receive the returned unit within 10 days or the returned unit’s failure falls under the “Warranty Exclusions” above.

General Limitations

There are no and LOR expressly disclaims any understandings, agreements, representations or warranties, expressed or implied, including but not limited to merchantability or fitness for a particular purpose, not specified by this warranty. 

Under no circumstances will LOR be liable for indirect, special, incidental or consequential damages or loss. In no case shall LOR’s liability exceed the purchase price of the defective product or service. 

Unconditional Lifetime Replacement Policy

Regardless of current end user, any LOR hardware device that fails for any reason (e.g. eaten by dog, no longer like color) can be replaced with the same or current equivalent unit for 60% of the current list price of the new unit. The end-user is responsible for shipping the old unit back to LOR and for the shipping costs of the new unit.  In the event that there is no current equivalent for an LOR device, LOR will make every attempt to work something equitable out. LOR will also honor this policy for any other manufacturer’s device for which we currently have a comparable device.

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