Software license Frequently Asked Questions (FAQs)
Q. How do I receive my FREE Light-O-Rama Software Suite I to S2 upgrade license key?
If you currently own a full version of the Light-O-Rama
ShowTime Software Suite
(version 1.x.x) then you automatically have a license key for the Advanced
Version of the S2 ShowTime Software Suite. On the
Download Page click
the “Retrieve License” button. You will need to use the same
that was used when you originally purchased the software. Once you have your
key, make sure to download and install the latest version of the
ShowTime Software Suite S2
Q. If my email address has changed, how do I get my License Resent?
If you no longer have the email address that was used when you originally
purchased your software or have forgotten it then you will need to email
firstname.lastname@example.org Include as much information as possible
about the original software order including: name, address with zip
code, original email used and the approximate date of purchase. Also include
a contact telephone number. If you do not receive a response within
days, please contact us directly.
Q. How do I enter in my license key?
After you have
placed an order, you will receive an email that contains your user name and
license key. The license key needs to be entered into the software to
activate features. Start the Light-O-Rama Sequence Editor, click Help then
click Register or Update. Follow the instructions on the registration form
that appears. After this is done the software will change from the
current version to the version level of your key.
Q. Must my PC be connected to the internet to enter the key?
To automatically activate, the PC must be connected to the Internet to
validate the key that was entered. In the case that the PC cannot be
connected to the Internet, you can use the "register offline" selection on
the registration screen. The offline registration screen will explain how to
register offline. Once you have successfully registered, the
ShowTime Software Suite S2 software
will operate with the PC disconnected from the internet.
Q. How long does the key take to arrive via email?
Online order processing for software is automated. Most license keys are
sent out via email within five minutes of an online order being made. Depending
on your email system, there may be some additional delay with your
email provider. About 5% of orders are flagged for manual checking
(typically when there is a possibility of fraud.) In these cases it might
take up to one business day to verify the order and send out the key.
Q. It has been 24 hours and my key has not arrived.
email providers incorrectly identify real emails as spam. Check your
spam folder to see if the email has been misclassified. If possible, whitelist all
email from our domain @lightorama.com. It is VERY important
that you do this, because if our first email was misclassified, there is a
good chance that all subsequent emails will also be misclassified. If
you still do not receive an email within 24 hours email us at
email@example.com with the order details and a contact phone
Q. I have lost my license key.
We urge people to keep a
backup of their license keys. However, if you lose your key and you still
use the same email address used to purchase the software key then the online
store can automatically send you a new key. On the software page use the
“Retrieve License” button.
Q. Do I receive a software box or CD with my software order?
To reduce packaging, postage and handling costs, we distribute all of our
software electronically, via downloads, with an emailed license key. When
you purchase the software or upgrade your current software you have an
option (at additional cost) for a CD which will be mailed to you.